Journeyfront, Inc. seeks a Sr. Trainer to own end-to-end training design, delivery, certification, and ongoing coaching across multiple client programs.
The role integrates QA by evaluating agent performance, conducting root cause analysis, and closing performance gaps through targeted training interventions. Responsibilities include building modular curricula, maintaining documentation, defining certification standards, and keeping content current as processes evolve.
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📌 Senior Training Architect: Coaching & Quality (Ejido de la Finca)
🏢 Journeyfront
📍 Ejido de la Finca
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