## Customer Service Representative IApply: Chihuahua, Avenida La Cantera, MEX: Full time: Posted Today: JR106373* Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions* Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing* Maintain positive working-relationships with external customers and all inter-working departments and personnel* Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests* Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day* Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions* Provide LTA contract administration support, as assigned* Process, monitor, and release incoming orders,



and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)* Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements* Process daily release orders system and verify against contract to ensure information is correct* Process material returns (RMA's) as requested by the customer* Understand and ensure proper quality flow downs are in place for contract review* Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating* Assist in issuing shopping and inventory locator service requests* Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders* Prepare and follow through with customer expedite request* Train/mentor others within sales department (as assigned)* Perform ad hoc projects and tasks (as assigned)* Attend department or company sponsored training or meetings, as required
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📌 Customer Service Representative I (Colón)
🏢 Incora
📍 Colón