Maersk is seeking a Customer Service Agent to own the end-to-end logistics experience for key customers. You will act as the main contact between origins, destinations, brokers, and internal/external stakeholders, ensuring timely resolution of issues and high-quality data for shipments.
You will monitor performance, manage claims, and drive service delivery excellence while proactively identifying opportunities to upsell and improve processes.
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📌 Customer Experience Lead – Global Logistics (Ciudad de México)
🏢 APM Terminals
📍 Ciudad de México
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