Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services

Mexico City (Hybrid)
(Bilingual English–Spanish)

Location: Hybrid – Mexico City (CDMX)
Employment Type: Full-Time
Total Compensation: Up to $34,290 MXN per month
Training: Paid onboarding and training provided
Start Date: To Be Confirmed

Position Overview

We are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced global environment.

The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.

This is a hybrid position based in Mexico City.

Key Responsibilities

Deliver high-quality customer service in a high-volume inbound travel call environment
Create and service domestic and international travel bookings including flights, hotels, and car rentals
Design personalized travel experiences tailored to customer preferences
Communicate travel offerings, benefits, and exclusive services
Maintain a customer-first approach in every interaction
Navigate multiple systems while ensuring accuracy and compliance
Meet and exceed service and performance goals
Support clients with travel-related inquiries and issue resolution

Required Qualifications

Bilingual proficiency in English and Spanish (required)
Previous experience in a travel-related call center or contact center (required), including reservations, bookings, changes, cancellations, or other travel-related customer service.
Premium customer service
Strong communication and active listening skills




Ability to multitask across multiple systems and platforms
High attention to detail and customer satisfaction
Results-driven mindset and strong problem-solving skills
Availability to work rotating shifts, including nights and weekends
Reliable work setup suitable for hybrid operations

Preferred Qualifications

Prior call center experience in high-volume environments
Knowledge of general destinations and travel geography
Experience creating customized travel itineraries
Familiarity with booking platforms or CRM systems

Compensation & Benefits

Total Monthly Compensation: Up to $34,290 MXN

Includes:

Base Salary: $21,700 MXN
Guaranteed Cash Benefits: $6,440 MXN
Variable Performance Incentives: Up to $6,150 MXN
Eligibility for annual performance bonus
Paid training and professional development
Hybrid work model in Mexico City
Company-provided computer equipment
Career growth opportunities in an international environment

About New Comienzos

New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high-quality career opportunities, professional development, and long-term growth pathways.

Application Process

Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Shortlisted applicants will be contacted for additional screening.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
1 año de experiencia
Edad: entre 18 y 45 años
Conocimientos: Planificación de viajes, Reservaciones, Servicio al cliente, Administración de atención al cliente, Apoyo al cliente, Coordinación de viajes, Gestión de reservas, Gestión de viajes
Palabras clave: tourism, viaje, travel, vacaciones, holidays, turistico, tourist, turismo, demostrador, feriante, viajante, agent, representative, agente, representante

📌 Bilingual Travel Lifestyle Phone Agent Premium Travel Services (Ciudad de México)
🏢 MEXICANOS BINACIONALES NEW COMIENZOS AC
📍 Ciudad de México