- Manage and support IT infrastructure including servers, storage, backup solutions, datacenter facilities, and environmental systems
- Administer and optimize voice and data network services
- Install, configure, and maintain switches, WLAN devices, DNS, and DHCP services
- Provide second-level support for end-user computing environments
- Provide first-level support for manufacturing MES/SCADA systems
- Lead and participate in local and general IT infrastructure projects, vendor implementations, and technology upgrades
- Act as the key interface between plant operations, business stakeholders, and IT management
- Support procurement activities through planning and administration of IT-related bidding processes
- Monitor infrastructure performance and ensure compliance with IT KPIs and service standards

Requirements

- Bachelor’s degree in Computer Science, Business Informatics, Electrical Engineering, or a related field
- 3-5 years of professional experience in IT infrastructure, datacenter operations, server administration, and networking
- Strong expertise in Windows Server and Windows Client operating systems
- Proven knowledge of network installation, configuration, maintenance, and troubleshooting
- Solid experience with VMware administration and virtualization technologies
- Strong analytical, diagnostic,



and problem-solving skills with a structured and detail-oriented approach
- Excellent communication and collaboration skills with the ability to explain technical concepts to cross-functional teams and management
- Fluent English language skills, both written and spoken

Core Competencies

Demonstrates expertise in managing IT infrastructure, including servers, storage, and network services, while ensuring compliance with IT KPIs. Proficient in providing support for end-user computing and manufacturing systems, with strong communication skills to liaise between technical and non-technical stakeholders.

Highest-signal resume keywords

- IT Infrastructure Management
- Windows Server Administration
- VMware Administration
- Network Installation and Troubleshooting
- Analytical and Problem-Solving Skills

Hard Skills

- Server Administration
- Network Configuration
- Virtualization Technologies
- Data Center Operations
- Backup Solutions
- DNS Services
- DHCP Services
- WLAN Device Maintenance
- MES/SCADA Systems Support
- IT Compliance Monitoring

Soft Skills

- Excellent Communication
- Collaboration Skills
- Detail-Oriented Approach

Industry Keywords

- IT KPIs
- Procurement Activities
- Vendor Implementations
- Technology Upgrades
- Cross-Functional Teams

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📌 IT Analyst II – Delivery and Support (Isla Guadalupe)
🏢 Jobtailor
📍 Isla Guadalupe