Capgemini seeks an experienced NICE CXone Development Lead to provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI-enabled CX features, along with mentoring teams and driving best practices across complex contact center implementations.
The role involves owning technical architecture, leading design and development, and delivering