Location: Hybrid in Mexico City, Miguel Hidalgo

Fulltime Permanent Position with HCLTech

Experience

- 5+ years of experiences as Production Support Engineer / Site Reliability Engineer
- Exp with Payment Platforms is a plus
- The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills).
- Good Communication skills – as there is need to resolve the issues by collaborating across different teams.
- Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.
- Need basic Shell scripting knowledge
- Need DB skills (Joins and queries to analyse data)
- Need Splunk and Dynatrace knowledge - querying and graph creation for analysis and problem solving
- Tech stack in app landscape: Jenkins, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch

Soft Skills:

- Strong problem-solving and team collaboration

We offer:

- Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
- Convenient office locations
- Great work environment
- Adaptable dress code

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📌 Production Support Engineer (México)
🏢 HCLTech
📍 México