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Lexmark a Subsidiary of Xerox Corporation

Overview:
Xerox is seeking a Services Customer Operations Sales Manager to oversee the operations and delivery of a managed services contract. This role is responsible for ensuring contracted services meet or exceed established SLAs and KPIs while managing customer P&L;, continuous improvement initiatives, and customer governance. You will build strong client relationships and collaborate with operational teams and subcontractors to support customer satisfaction.

Why Join This Team:

- Opportunity to manage key customer relationships and contribute directly to service delivery and customer satisfaction.
- Collaborate with operational teams, subcontractors, and customers across multiple levels.
- Drive continuous improvement opportunities within managed services operations.
- Develop experience across customer governance, financial management, and service delivery.
- Benefits and additional role specific perks to be confirmed.

What You Will Do:

- Manage contracted service delivery to ensure established SLAs and KPIs are met or exceeded.
- Manage customer P&L;, contract amendments, continuous improvement initiatives, and customer governance.
- Ensure operational teams and subcontractors have a clear understanding of client requirements.
- Build and maintain strong client relationships while providing day to day advice, issue resolution, and operational support.




- Oversee activities including hardware orders, device change management, inventory and consumables management, client training needs, escalations, and vendor management.

What You Need to Succeed:

- 3 to 5 years of experience in technology services, ideally in a similar role.

- Bachelor's degree in Business Administration, Information Technology, or a related field.

- Excellent communication skills and the ability to build and maintain effective relationships with customers.

- Demonstrated ability to manage teams, collaborate effectively, and perform successfully in a dynamic environment with competing priorities.
- Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
- English proficiency sufficient to exchange ideas effectively is preferred.

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📌 Service Manager (Ciudad de México)
🏢 Xerox
📍 Ciudad de México