Location: On-site

Schedule: Monday–Friday, 7:00 AM–4:00 PM (Saturday availability may be required; to be confirmed)

Monthly Gross Salary: $19,500 MXN

Benefits: Law benefits + 30 days of Christmas bonus + $1,000 MXN food vouchers + private medical insurance

About The Opportunity

Intugo, in partnership with a foreign company specializing in healthcare revenue cycle management and technology-enabled healthcare services, is looking for a Contact Center Specialist to support patients, providers, and healthcare consumers.

This position serves as a first point of contact, providing professional customer service through high-volume inbound calls. The role supports patient scheduling, registration, appointment management, information requests, and issue resolution while maintaining a positive patient experience and complying with healthcare privacy and service standards.

Key Responsibilities

- Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
- Schedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.
- Provide accurate information regarding healthcare services, providers, locations, and procedures.
- Verify patient demographics, insurance information, and registration details.
- Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
- Accurately document interactions in electronic health record (EHR) and customer service systems.
- Collaborate with clinics, providers,



and support departments to address patient needs and service issues.
- Follow established contact center procedures, workflows, and service standards.
- Maintain confidentiality of patient information and comply with HIPAA and privacy regulations.
- Meet performance expectations related to quality, productivity, attendance, and service levels.

Requirements

- Completed degree / graduation required.
- Strong verbal and written communication skills.
- Ability to manage high-volume customer interactions professionally.
- Ability to multitask and navigate multiple computer applications simultaneously.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work on-site.
- Availability for the established 7:00 AM–4:00 PM schedule, Monday through Friday, with potential Saturday requirements.

Preferred Qualifications

- Previous experience in customer service, contact centers, healthcare, or patient access.
- Experience working with healthcare systems or Electronic Health Records (EHR).
- Experience with Epic is an advantage.
- Familiarity with patient scheduling, registration, insurance verification, or healthcare-related customer service is preferred.

Compensation & Benefits

- Gross monthly salary: $19,500 MXN
- Law benefits
- 30 days of Christmas bonus
- $1,000 MXN in food vouchers
- Private medical insurance

Join Intugo and become part of a team supporting patients and healthcare providers while delivering a professional and positive service experience.

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📌 Healthcare Customer Service Representative (Centro)
🏢 Intugo México
📍 Centro