RESORTCOM INTERNATIONAL MEXICO is seeking a Workforce Forecasting & Scheduling Analyst to analyze historical call volumes, arrival patterns and operational metrics to develop forecasts and staffing plans for Las Vegas (LAS) and Guadalajara (GDL). This role balances staffing with forecasted demand and tracks agent compliance across systems.
The analyst will create and maintain agent schedules, adjust coverage based on demand, coordinate time-off requests, and work with Real-Time Analysts to
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📌 Bilingual Workforce Forecasting & Scheduling Analyst (Centro)
🏢 Resortcom International Mexico
📍 Centro
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