Full-time | Remote | MexicoEdgeHunters is looking for a smart, personable and highly organised Customer Success Manager to join our growing team.We're an online sports betting education and technology company that helps customers use matched betting strategies to take advantage of sportsbook promotions and offers.Our customers pay for access to the EdgeHunters platform, tools and community, and your job will be simple:Make sure they have an excellent experience and get as much value as possible from their EdgeHunters membership.What you'll be doingYou'll be the main point of contact for many of our customers.Your responsibilities will include:Helping new customers get set up and understand how EdgeHunters worksAnswering customer questions through live chat, email and our online communityExplaining matched betting concepts in a clear and simple wayHelping customers understand sportsbook offers and how to use the EdgeHunters toolsTroubleshooting account or platform issuesFollowing up with customers who may be struggling or becoming inactiveIdentifying common customer problems and suggesting ways we can improve the productCreating and improving help articles, guides and internal documentationPassing bugs and product feedback to our development teamHelping us improve customer retention, satisfaction and engagementYou do not need previous matched betting or sports betting experience.
We'll teach you everything you need to know.Who we're looking forWe're looking for someone who:Lives in MexicoHas excellent spoken and written EnglishHas experience in Customer Success, Account Management,
Customer Support or a similar customer-facing roleCommunicates clearly and confidentlyIs comfortable explaining things to customers who may be complete beginnersIs extremely organised and reliableIs comfortable working independently in a remote environmentIs confident learning new software and online toolsTakes ownership of problems rather than simply passing them onGenuinely enjoys helping customersExperience working for a SaaS, subscription or technology company would be a big advantage.An interest in sports is useful, but definitely not required.What we're looking for culturallyEdgeHunters is a small and fast-moving company.We're looking for someone who doesn't need a huge corporate structure around them to get things done.If you see the same customer problem appearing five times, we don't just want you to answer it five times.
We want you to notice the pattern and help us fix the underlying problem.You'll have a lot of autonomy and will work directly with the people building and running the business.Working hoursThis is a full-time remote position based in Mexico.Because the majority of our customers are in Canada, you'll need to have good overlap with North American working hours, particularly Eastern Time.CompensationMX$35,******,000 gross per month, depending on experiencePlus the opportunity for performance-based bonuses as the company grows.About EdgeHuntersEdgeHunters helps people make money from sportsbook promotions using matched betting.We combine educational content, software tools and customer support to make what can initially seem complicated much easier to understand.We're growing quickly and we're looking for someone who can take ownership of the customer experience as we scale.How to applyPlease send us:Your CV or LinkedIn profileA short introduction explaining why you're interested in the roleA ***** second video in English introducing yourself and telling us about your previous customer-facing experienceWe're much more interested in finding someone intelligent, personable and proactive than someone who ticks every single box above.