Role purposeThe Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams.Main activitiesEnd-to-end delivery and run support:Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing betweensoftware development, testing, and operational supportbased on demand.
Product/service ownership:Takeend-to-end accountabilityfor a product or service, shaping and delivering the most appropriate technology solutions to meet customer needs across thecustomer journey.
Direction-setting and stakeholder alignment:Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction.
Engineering excellence through automation:Establish a strong digital engineering environment andautomate processesto reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines, quality gates).
Quality engineering and test automation:Create and maintaintechnical test plans and evidence(unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in.
Dev Ops enablement across releases/changes:Support Dev Ops teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery.
Operational readiness and defect prevention:Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change.
Incident and problem management:Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by Dev Ops leadership.
Resilience and recoverability:Ensureservice resilience, sustainability, and RTO/RPOexpectations are met, including failover, capacity, and recovery testing where applicable.
CI/CD ownership and continuous improvement:Automate and continuously improve theCI/CD pipeline, driving a culture of continuous improvement and measurable engineering outcomes.
Security, regulation, and risk:Stay current on tools/technologies and maintain strong awareness ofcyber securityand relevant regulations (e.g., data privacy, consent, data residency), applying them in design and delivery.Requirements
Specialist Engineer – key responsibilities
End-to-end delivery and run support:Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing betweensoftware development, testing, and operational supportbased on demand.
Product/service ownership:Takeend-to-end accountabilityfor a product or service,



shaping and delivering the most appropriate technology solutions to meet customer needs across thecustomer journey.
Direction-setting and stakeholder alignment:Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction.
Engineering excellence through automation:Establish a strong digital engineering environment andautomate processesto reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines, quality gates).
Quality engineering and test automation:Create and maintaintechnical test plans and evidence(unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in.
Dev Ops enablement across releases/changes:Support Dev Ops teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery.
Operational readiness and defect prevention:Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change.
Incident and problem management:Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by Dev Ops leadership.
Resilience and recoverability:Ensureservice resilience, sustainability, and RTO/RPOexpectations are met, including failover, capacity, and recovery testing where applicable.
CI/CD ownership and continuous improvement:Automate and continuously improve theCI/CD pipeline, driving a culture of continuous improvement and measurable engineering outcomes.
Security, regulation, and risk:Stay current on tools/technologies and maintain strong awareness ofcyber securityand relevant regulations (e.g., data privacy, consent, data residency), applying them in design and delivery.
AI-enabled engineering and delivery (added):
Identify AI opportunities to improve customer journeys, engineering productivity, testing, and operations (e.g., smarter incident triage, log analysis, test generation).
Integrate AI capabilities safely (via approved services/APIs), with appropriate guardrails, monitoring, and fallbacks.
Use approved AI tools to accelerate development and documentation while validating outputs and maintaining quality/security controls.
ApplyResponsible AIpractices (data handling, privacy, explainability, monitoring,



auditability) in line with applicable HSBC governance and FIM guidance.Specialist Engineer – skills required
Core engineering
Strong software engineering fundamentals (design, clean code, performance, maintainability).
Ability to work acrossdev/test/runand switch focus quickly based on delivery needs.
CI/CD, automation, and Dev Ops practices (pipelines, quality gates, deployment strategies).
Observability and production support (monitoring, alerting, troubleshooting, RCA).
Resilience engineering (capacity, failover patterns, recovery objectives).
Quality and testing
Test strategy and automation (unit/integration, test data, environments, evidence).
Defect prevention mindset and operational readiness validation.
Security and regulatory awareness
Secure engineering practices, vulnerability management, and control-minded delivery.
Working knowledge of privacy/consent/data residency requirements relevant to the service.
Collaboration and ownership
Stakeholder management, clear communication, and strong domain knowledge.
End-to-end accountability, continuous improvement, and customer-centric decision-making.Regulatory skills
Strong understanding ofMexican payments regulationrelevant to SPEI/SPID and audit expectations
Ability to translate compliance intotechnical requirementsand measurable controls
Experience managingmulti-party auditsand producing defensible evidence
Knowledge of technology controls: IAM, cryptography, logging/SIEM, vulnerability management, SDLC/change, resilience/DR
Excellent stakeholder management: able to influence across teams and drive timely delivery
Success measures (examples)
Audit findings reduced and remediations closed on time
Evidence produced quickly, consistently, and passes challenge
Controls operate on schedule (access reviews, DR tests, monitoring SLAs)
Fewer compliance-related incidents and smoother releases
If you share (1) your seniority level (analyst/manager/lead), (2) whether it's moregovernanceorhands-on technical, and (3) the main stakeholders (Ops/Cyber/Vendors), she/he can tailor this into a one-page JD or a CV-ready version.HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, adaptable working and, opportunities to grow within an inclusive and diverse environment.
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

📌 Especialista (Toluca de Lerdo)
🏢 Hsbc
📍 Toluca de Lerdo