We're looking for a
Customer Support Specialist
to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a integral user base including European customers.
This role requires availability that overlaps with European business hours to ensure timely support coverage for customers across the EU. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role is a strong fit.
Why You'll Want to Join
You will be paid in
USD
(bi-monthly: every 15th and 30th)
Paid Time Off
in accordance with company policy
Observance of
Holidays
per company guidelines
100% remote setup
so you can work wherever you're most productive
This role requires availability with
overlap during European business hours
Work inside a forward-thinking AI startup at the forefront of voice automation
Opportunity to support a global customer base across North America and Europe
What You'll Work On
Customer Support Across Channels
Manage and respond to inbound support requests through email and internal tools from customers across North America and Europe
Provide clear, empathetic, and accurate responses to both technical and non-technical users
Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
Escalate complex or urgent issues to product and engineering teams
Support real-time inquiries inside community spaces such as Discord
Documentation and Insights




Identify recurring questions, bugs, and product gaps and document them clearly
Contribute updates to help center articles, troubleshooting guides, and internal documentation
Provide structured feedback to cross-functional teams on customer sentiment and platform usability
Internal Collaboration
Work with engineering, product, and operations teams to close support loops
Share insights that improve onboarding, documentation, and user experience
Help refine internal support systems, workflows, and templates
What You Bring
2 to 3 years of experience in customer support, ideally within SaaS or technical environments
Strong written English with a clear, concise, and customer-centered communication style
Ability to manage multiple tickets or conversations simultaneously without losing accuracy
Comfortable using tools such as Plain, Intercom, Zendesk, or similar support platforms
Tech-curious and able to learn APIs, integrations, or workflow systems quickly
Available to work with overlap during European business hours to support EU-based customers
Nice to Have
Experience supporting developer tools, AI products, or community-based support environments
Prior experience supporting customers across multiple time zones or international markets




Familiarity with European customer expectations and communication norms
How to Apply
Please include:
Your
updated resume
A
short Loom video (1 to 2 minutes)
introducing yourself and describing your experience supporting SaaS or technical products
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you are motivated by helping users succeed, enjoy technical problem-solving, and want to support a global customer base at a company pushing the boundaries of voice automation and AI, this role gives you the scope and the direct impact to do your best work.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:
Initial Application
- Submit your application and complete our prequalifying questions
Video Introduction
- Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment
- Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview
- Initial screening with our talent team
Executive Interview
- Meet with senior leadership to discuss role alignment
Client Interview
- Final interview with the client team you'd be supporting
Background & Reference Check
- Professional reference verification
Job Offer
- Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

📌 Customer Support Specialist (Ai Saas Platform) (Bbs821)
🏢 Hire Overseas
📍 Xico