Zeroto1 is a 76 person Social Commerce and Influencer Marketing agency based in Orange County, CA.
We scale $100M+ consumer brands through Influencer Partnership Ads, TikTok Shop Management, Live Shopping, and Creator-Affiliate communities.
Position Overview
The Community Manager is responsible for building and growing an engaged creator community that inspires participation, collaboration, and high-quality content creation. In this role, you'll manage day-to-day community operations across Discord, Lark, and other platforms, foster meaningful relationships with creators, and drive engagement through campaigns, product launches, and community initiatives. You'll partner closely with cross-functional teams to identify top creators, increase community participation, and help turn creator engagement into impactful content.
Key Responsibilities
Community Growth and Daily Operations
Grow and manage creator communities
across Discord, Lark, and other community platforms.
Drive daily community engagement
by facilitating conversations, answering questions, sharing updates, and supporting creators.
Welcome and onboard new creators
, ensuring they understand community resources and opportunities.
Communicate campaigns, product launches, incentives, and affiliate programs
to keep creators informed and engaged.
Maintain an organized, positive community experience
by managing community guidelines, channel structure, and removing participation barriers.
Community Activation
Drive creator participation
in campaigns, sample programs, affiliate initiatives, and content challenges.
Increase creator engagement
through community activation strategies that boost participation and content creation.
Partner with cross-functional teams
to promote campaigns,



content opportunities, and affiliate programs.
Develop re-engagement initiatives
to reactivate inactive creators and strengthen community participation.
Track and analyze community engagement
to identify activities that drive meaningful creator action and content output.
Weekly Newsletter and Announcement Execution
Own the execution of weekly creator newsletters
and community announcements across designated channels.
Create and distribute engaging communications
highlighting campaigns, product updates, samples, incentives, and other creator opportunities.
Partner with the Content Strategist
to align messaging, priorities, and community communications.
Develop newsletter content and supporting assets
, including copy, visuals, and promotional materials.
Track newsletter performance and creator engagement
to optimize communication effectiveness and follow-up actions.
Campaign Launch Support
Support campaign launches
by coordinating communications across creator communities.
Prepare and distribute campaign materials
, including announcements, reminders, FAQs, and participation instructions.
Educate creators
on campaign objectives, requirements, deadlines, incentives, and available opportunities.
Provide ongoing creator support
by answering questions and driving participation throughout campaign execution.
Gather creator feedback




and share insights with the Content Strategist to improve future campaigns.
Creator Lead Identification
Identify high-potential creators
based on engagement, content quality, product fit, and community participation.
Recommend creators
for paid partnerships, affiliate programs, sample opportunities, and future campaigns.
Collaborate with the Paid Creator Manager
by sharing qualified creator leads and partnership opportunities.
Maintain creator pipelines and tracking
with detailed notes on performance, strengths, and next steps.
Support creator growth
by helping develop pathways from community members to affiliate and paid creator partnerships.
Community Feedback and Reporting
Collect and share creator feedback
on campaigns, products, incentives, and overall community experience.
Monitor community sentiment
by identifying trends, common questions, and participation barriers.
Track key community metrics
including growth, engagement, campaign participation, and content output.
Provide regular performance reports
with actionable insights and community updates.
Recommend process improvements
to enhance community operations, communication, and creator engagement.
Required Qualifications
2+ years of experience in community management, creator operations, influencer marketing, social media, or a related field.
Experience managing online communities on platforms like Discord, Slack, Lark, Facebook Groups, or similar.
Excellent written communication skills with the ability to engage, activate, and grow creator communities.
Highly organized with experience coordinating newsletters, announcements, campaigns, and community initiatives.

📌 Community Coordinator (México)
🏢 ZeroTo1 ?
📍 México