Who we are:
Brady makes products that make the world a safer and smarter place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room — we're just about everywhere you look.
Companies around the globe trust Brady because of our deep expertise and knowledge across a wide range of industries and applications, powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, ****, Brady employed approximately 5,600 people worldwide. Our fiscal **** sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at .
Job Description
What we need
The
Technical Support Specialist
serves as a primary customer-facing technical resource for both external and internal customers. This role is responsible for providing technical assistance, troubleshooting product-related issues, and helping customers maximize the value of Brady's hardware, software, and mobility solutions.
The ideal candidate is customer-focused, technically proficient, and passionate about solving problems while delivering an outstanding support experience.
What you'll be doing
Provide remote diagnostics, troubleshooting, root cause analysis, and resolution of technical issues.
Deliver customer support through multiple communication channels, including phone, email, chat, and service management platforms.
Follow established support processes and service-level expectations to ensure timely issue resolution.
Collaborate effectively with internal teams, technical specialists, and management to address customer concerns.
Accurately document incidents, troubleshooting activities, and resolutions in the case management system.




Escalate complex issues to appropriate technical teams while maintaining ownership and communication with the customer.
Keep customers informed of status updates, timelines, and changes to expectations throughout the support process.
Maintain a strong technical understanding of assigned products, solutions, and technologies.
Contribute to the creation, review, and maintenance of knowledge base articles and technical documentation.
Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
Ensure a professional, customer-centric approach in all interactions with customers and colleagues.
Participate in training activities to stay current on new product releases, technologies, and support procedures.
Assist with special projects and other related responsibilities as assigned.
Meet individual and team performance metrics while contributing to overall customer satisfaction goals.
Qualifications
What you'll need to be successful:
Required
Qualifications
:
Bachelor's degree completed or currently in progress.
Minimum of 1 year of experience providing technical support for mobile devices and applications.
Experience supporting major operating systems, including:
iOS
Android
Microsoft Windows
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Fluent English proficiency.
Fluent Portuguese proficiency.
Ability to work effectively in a customer-focused, fast-paced environment.
Availability to work within a shift-based schedule.
Preferred
Qualifications
Additional European language skills.
Experience with SAP, Salesforce (SFDC), or similar business systems.
Knowledge of Order-to-Cash (OTC) processes.
Experience supporting continuous improvement initiatives, Lean, or Six Sigma methodologies.
Experience working in a general or multi-cultural business environment.
Understanding of customer claims, dispute resolution, and order fulfillment processes.
Additional Information
All your information will be kept confidential according to EEO guidelines.

📌 Lead Tech Support Specialist (San Luis Potosí)
🏢 Brady
📍 San Luis Potosí