Role: Service Now - Veeva Support
Apply by Whats App: *************
Requirements and Offer Job
Education:
Bachelor's Degree in Information Technologies or related engineering.
Languages:
High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent
Modality:
Home Office 100 %
Location:
México
Workday:
Monday - Friday
Monthly Gross Salary:
$50,000 MXN (on base to experience)
Hiring:
100 % Payroll
Contract:
Project - Log Term (at least 1 year)
Benefits:
Social Insurance (IMSS), 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance.
Plus Benefits:
Online Technical Trainings and Access to Academies & Certifications.
Job Stability and Professional Development
Key Required
Service Now with experience with
Life Science & Healthcare
Industry.
Experienced on
Veeva RIM
- More Admin side.
Knowledge of
GxP, 21 CFR Part 11, Annex 11
& validation processes in a regulated environment.
Strong technical skills in configuration & issue resolution in
Windows
-based enterprise environments.
Familiarity with ticketing systems (e.g., ServiceNow) & Request/ incident/change management processes.
Experience & Responsibilities
Collaborate closely with cross-functional teams
(Regulatory Operations, IT Security, QA, Validation
) to meet compliance & audit readiness.
Maintain comprehensive documentation, including
SOPs,
user manuals,



knowledge base articles, & incident logs.
Participate in
validation testing (IQ/OQ/PQ)
and periodic system reviews within
GxP-regulated
environments.
Assist in system upgrades, patch testing, and user acceptance
testing (UAT)
to support uninterrupted business operations.
Process automation, system optimization & user experience enhancements.
Troubleshoot critical production issues, including system unavailability & data integrity issues & propose resolutions or workarounds.
Ability to replicate & diagnose issues using industry-standard tools & techniques
(e.g., FTP, Postman, AWS Tools)
& propose resolutions or workarounds.
Plus: Experience with documentation tools & version control systems is a plus.
Key System Responsibilities
Veeva Vaults:
Provide end-to-end
support (L1 - L3)
for
Veeva RIM & Veeva Safety Docs Platforms,
Veeva API:
Provide
Veeva RIM API
endpoints to facilitate automation & system integration,
Learning Management Coordinators:
Contributed to the setup of the
Veeva RIM
Trainings module within the
eLMS Quality Suite,
Please Review Applications &
licenses management,
ISI Toolbox,
Lorenz docu Bridge
: Manage the full lifecycle & license management,
Lorenz iSubmit,
Word Templates,
iLovePDF
& ServiceNow.
Soft Skills
Communication Strong
Analytical Thinking
Teamwork
Problem Solving

📌 Service Now - Veeva Support (México)
🏢 The Adecco Group
📍 México