Media Tech Support L25 resourceDefinitionThis position has the responsibility of supporting filebased workflows within the Paramount Media Technology division Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentationThere is an expectation that team members are very selfsufficient when engaged in assignments representing the company by themselves or asking engineering for input always ensuring customer satisfaction through high quality work and outstanding client careStrong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutionsMajor ResponsibilitiesInterface with internal support team or users on issues raised to Media TechnologyCollaborate with internal or external teams to identify address potential issues with transcoding autoQC or content deliveryMaintain knowledge of cloud compute software and network within environmentMaintain internal documentation regarding system information escalation paths create runbook for issues that have had RCAEngage directly with all necessary Paramount teams to address issues with software cloud computing storage and networking that affect Media Technology systemsWork to maintain media encoding transcoding platforms to ensure quality performance and reliabilityJob SkillsMust have strong understanding of video audio timed text used in a content supply chainKnowledge of server operating systems such as Linux Windows Server is requiredRequired SkillsExcellent customer service and overall communication skills are essentialAbility to work in JIRA Slack to monitor and respond to support casesExperience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutionsExperience manipulating audio video and subtitles via API JSON or command line to automate transcoding or subtitle processingUnderstanding of containers such as MOV MXF MP4 or MPEG2 Transport Stream and what formats of video audio and data are required for multiplexing for a specific applicationFamiliarity of different video codecs such as AVC H264 HEVC H265 ProRes or MPEG2 and audio codecs like BWF AAC AC3 EAC3Comprehension of the frame rates scan types resolutions color spaces that are used with different video standards for archive or distributionProficient with authoring and modifying JSON or XML to create or modify transcoding or autoqc profiles or workflowsCapability to operate and test software in a cloud environment like AWS Google or Azure as serverless Linux or Windows instancesSelf motivated and able to perform directed tasks under minimal supervisionAbility to work in a high pressure and fast paced environmentDesirable SkillsExperience with cloud based transcoding systems leveraging compute instances with cloudbased storageAn understanding of PublicPrivateHybrid Cloud solutions and experienced in integrating public cloud into traditional hostingdelivery models with a specific focus on AWSKnowledge of the AWS Well Architected FrameworksProficiency with filebased audio manipulation using mixing mapping upmix downmix or loudness correctionCapable of automating subtitlingcaptioning conversions using formats such as EBU STL SCC IMSC TTML Lambca CAP VTT or SRTExperience with advanced technologies such as IMF Dolby Vision or Dolby AtmosWorking knowledge of modern scripting languages Perl Ruby Python PowerShellUnderstanding of API protocolsWorking knowledge of Windows MacLinux server and desktop based operating systems and familiarity of production software Apple Pro Apps Avid AdobeThorough knowledge of shared storage technologies such as Network Attached Storage or object based cloudbased storage technologiesExperience working in a Agile Scrum teamExperience working in a general teamExperience Professional industry experience with 3 years of direct business involvement Academic experience with filebased media also consideredEducation Bachelors degree preferred relevant fieldwork required Technical certifications pertaining to position highly recommended

📌 Senior Media Tech Support (Xico)
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