Responsible for the communication between customers and the SHOP, ensuring the fulfillment of both internal and external requirements clearly and on time.Job RequirementsAeronautical, Mechanical, Industrial Engineering or related.Experience required:-MRO experience-Knowledge of aircraft engines-Knowledge of the parts repair process-Demand managementCompany : Safran America Engine Services Job field : Customer services and support Location : Queretaro,Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Professional status : Administrative staff Spoken language(s) : English Intermediate French BeginnerBut what else?
(advantages, specific features, etc.)-Build up and maintain a close relation with customers.
-Assures that the information shared related to the performance of the SHOP (induction dates, performances of the Purchase Orders, SFR's, APRS, AWB, invoice) is clear and on time.
-Attends internal and external requirements escalated by customers and/or support areas of the SHOP.
-Actively participates in the performance of the Purchase Orders in the SHOP to fulfill internal KPI's (TAT, SPT).
-Attends claims from customers in joint with Operations and Quality Departments and provides clear and prompt information to customers about action plans generated after root cause analysis.
-Monitors the fulfillment of the forecasted demand from customers.
-Ensures that the SHOP meets customer requirements by maintaining effective communication with Quality,



Operations and Production Planning areas.
-Ensures providing the necessary documentation and supports Traffic and Operations departments for the good reception and repair of purchase orders.
-Availability to perform your duties in different shifts, according to the operational needs of your area.Company InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense.
Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible.
Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in ****.
Safran holds, either independently or through partnerships, leading general or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies ****"" ranking.Safran Aircraft Engines designs, manufactures and markets, either independently or in partnership, civil and military aircraft engines delivering the highest levels of performance, reliability and environmental responsibility.
Through CFM International*, the company is notably the world leader in propulsion systems for short- and medium-haul commercial aircraft.
*CFM International is a ***** joint venture between Safran Aircraft Engines and GE Aerospace.Number of countries where Safran is located#J-*****-Ljbffr

📌 Customer Support Engineer H-M (Chiapas)
🏢 Safran
📍 Chiapas