The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.Key Responsibilities- Train and supervise User Support staff.- Handle first-level escalations.- Monitor support quality and performance.- Compile monthly reports on common and time-consuming issues.- Communicate insights to US Support and Product teams.- Support team growth and scaling.RequirementsRequirements- Business-level English (spoken and written).- Proven experience leading support teams.- Strong analytical and reporting skills.- Ability to manage up to 50 support agents (initially 10 Office Support Users).- Excellent leadership and communication skills.BenefitsLocationOn-site – Torreón, Coahuila, MexicoCompensationOpen and negotiable.
📌 Support Supervisor (Rosales)
🏢 Helix Workforce
📍 Rosales
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