Job Description Summary
LI-Hybrid

Location: Mexico City, Insurgentes

Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

The Manager, Enablement Architect - Playbook is responsible for developing practical, scalable, and compliant enablement assets that accelerate self-service AI adoption across the organization. Reporting to the Director, Self-Service & AI Adoption Lead, this role creates playbooks, workflow guides, toolkits, templates, and support materials that empower business teams to adopt AI solutions confidently and responsibly.

This role combines instructional design, change enablement, and user-centered content development to transform complex guidance into engaging and actionable resources.

Job Description

Key Responsibilities
- Develop reusable AI adoption playbooks, workflow guides, prompt libraries, readiness checklists, and enablement toolkits.




- Design practical learning experiences that help users experiment with approved AI solutions in safe and controlled environments.
- Ensure enablement materials remain compliant with organizational, legal, privacy, security, and Responsible AI standards.
- Collaborate with DDIT, Legal, P&O;, Responsible AI, and business stakeholders to incorporate governance requirements into adoption materials.
- Create manager and champion resources that support sustainable behavior change and user adoption.
- Maintain content standards, taxonomy structures, update cycles, and governance processes.
- Gather user feedback and identify opportunities to improve self-service experiences and adoption effectiveness.
- Monitor asset usage, adoption trends, and support needs to continuously enhance enablement content.

Essential Requirements
- Bachelor’s degree in Business, Organizational Development, Communications, Learning, Digital Technologies, UX Design, Healthcare, or a related field

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