Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Customer Experience (Back End) TUI (Technical Undergraduate Intern - Students)

Polanco, CDMX (Hybrid)

Position Summary

Thales is looking for a Customer Experience TUI (Technical Undergraduate Intern)who will be expected to exceed Customer Service team expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal customers. With the guidance of the Customer Service Lead, acts as liaison with internal sales, marketing, technical team,



card manufacturing and personalization centers stakeholders during order treatment process.

Key Areas of Responsibility
- Receive purchase orders & control order features according to contract or quote (prices ).
- Request completion from relevant process owners, create the technical data for the configured item in the local ERP system.
- Track approval process with “owners” for Printing, Coding, and Personalization approval.
- Contribute and execute to final homologation of samples when needed.
- Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan,
- Help in the management and/or control the invoicing and credit note process and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice).
- To monitor customer products inventory against Service Level Agreement and require preventive/correctiv

📌 Pay Cs (México)
🏢 Thales
📍 México