The Mission:
As our CQE Engineer for the Mexico startup, you are the primary bridge between our manufacturing facility and our general customers. You will be responsible for translating high-level customer expectations into actionable factory-floor quality standards. You will play a pivotal role in securing customer trust through rigorous validation, transparent communication, and rapid-response problem-solving.
Key Responsibilities:
1. Customer Advocacy & Crisis Management:
- Strategic Interface: Serve as the primary point of contact for Customer Quality and R&D; teams regarding technical requirements and quality performance.
- Complaint Resolution: Lead the 8D Problem Solving process for all customer complaints, ensuring root causes are identified and permanent corrective actions are validated.
and report on field/factory quality data to identify trends before they become critical failures.
3. Quality System Architecture (Startup Focus):
- Documentation Standards: Create and maintain the technical "Quality Bible" for the plant, including Inspection Standards (SIP), Control Plans, and Golden Samples.
- Audit Leadership: Coordinate and lead customer site audits, ensuring the plant is "audit-ready" at all times and managing the closure of any findings.
4. Continuous Improvement & Follow-up:
- Closed-Loop Quality: Drive cross-functional teams (PE, Production, Supply Chain) to execute quality improvement actions (CAPA) and verify their effectiveness on the shop floor.
- Requirement Deployment: Ensure that unique customer "Critical to Quality" (CTQ) requirements are clearly communicated and integrated into the local production lines.
Qualifications:
- Education: Bachelor’s degree or higher in Electronics
📌 Customer Quality Engineer (Tijuana)
🏢 North American Production Sharing
📍 Tijuana
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