DESCRIPTION:
The Central Flow (CF) team aims to plan and optimize the Outbound workflow to multiple Fulfillment Centers (FCs) in order to most effectively meet our customer needs.

The team is seeking a Central Flow Ops Lead to manager a team of Flow Leads Process Assistants (PAs) responsible for executing the planning function and monitoring operations.

The team is centralized in Mexico City.

Key job responsibilities
- Understand the flow concepts and operational settings
- Demonstrate the ability to motivate, coach and influence team behavior
- Excellent communication skills (written and verbal)
- Independency
- Willingness to work in different shifts, being a 24/7 operation (including holidays)
- Analyze and monitor routines
- Develop partnership with leaders from different FCs
- Manage a team of Flow Leads with the responsibility of a department within a time-critical and fast-paced environment
- Identify opportunities to create improvement plans
- Be an expert on operations
- Monitor the productivity of FCs and take corrective action when necessary




- Understand and teach detailed flow related concepts
- Ability to advise and teach flow standards to new managers and Flow Leads

About the team
A CF MX team will be led by an Area Manager reporting to the country Central Flow ACES Manager. This Area Manager will coordinate four CF Ops Leads reporting to them (one covering each operating shift) who oversee daily flow management execution of Flow Leads. This team will be located in a central location in the country.

Mission:
In ACES MX, we identify and deploy scalable and sustainable mechanisms to achieve utmost performance at optimal cost.

Vision:
To become Worldwide Fulfillment Operations reference by driving operational excellence.

ACES MX Tenets:
- We set our priorities based on Brilliant Basics.
- We prioritize initiatives by long term benefits.
- Our decisions are backed by data.
- Break down organizational silos.
- We value diversity as a key factor for i

📌 Central Flow Ops Lead, Central Flow Mx (Cuauhtémoc)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Cuauhtémoc