Lead and manage the Sales, Customer Service, and Technical Service departments serving General Industrial customers, ensuring the achievement of the area’s defined objectives

RESPONSIBILITIES
- Ensure that processes are followed in accordance with company policies and that they are carried out with integrity and ethics.:
- Ensure compliance with all safety requirements established by the company.:
- Define and coordinate, jointly with HR, the training of General Industrial employees.
- Verify that customer invoicing is accurate; supervise compliance with purchase orders and ensure timely delivery of materials requested by customers.:
- Ensure the achievement of financial objectives established by corporate through the design and implementation of strategies.:
- Identify and pursue new business opportunities for the General Industrial business.:
- Recommend standard product lines to customers that meet their requirements, as well as propose product changes; promote the development of new products that fulfill customer needs.:




- Support the Development Laboratory / Quality Control departments in the design of new products and/or modifications to existing products.:
- Lead and supervise the activities of the sales team under direct responsibility.:
- Address and respond to General Industrial customer complaints, acting as the primary channel for feedback to the Production, Laboratory, and Executive Management areas.:
- Define the business strategy to meet the sales budget and operating profit targets.:
- Negotiate pricing jointly with Account Managers.:
- Prepare and manage the department’s expense budget.

QUALIFICATIONS
- Bachelor’s degree in chemical engineering.:
- Advanced English proficiency.- Strong managerial skills; business school diplomas and leadership training.Minimum of 5 years of experience in Account Management and/or Technical Service Management roles.At least 2 years of experience in the coatings industry, particularly within one of our business unit

📌 Sales- Director (Ciudad Apodaca)
🏢 Sherwin-Williams
📍 Ciudad Apodaca