We are seeking an experienced Client Intake & Care Specialist who brings maturity,
reliability, and a genuine desire to help others. This role is adecuado for a seasoned
professional looking for meaningful remote work in a supportive, purpose-driven
environment.

Who This Role Is For:
You are a dependable professional with 10+ years of experience in reception,
administrative support, customer care, or service-based roles. You thrive on helping
people, staying organized, and following through. You’re comfortable working
remotely, learning new systems, and communicating with compassion and clarity.
You value stability and are looking for a long-term role where your experience truly
matters.

Key Responsibilities
Client Intake & Follow-Up
-Conduct initial intake conversations with empathy and professionalism
-Schedule consultations and follow up with prospects who have not yet
booked
-Provide clear explanations of next steps and required documents

Administrative & Case Support
-Enter and update client information in internal systems
-Prepare contracts and process payments




-Track follow-ups and ensure no client is left without a response
-Assist with document collection and basic file organization-Support internal teams with administrative tasks as needed

Client Care & Communication
-Serve as a calm, reassuring point of contact for clients
-Handle sensitive situations with patience and discretion
-Maintain detailed notes and communicate accurately across departments

Required Experience & Qualifications
-Minimum 5 years of experience in one or more of the following:
○ Receptionist or front desk
○ Administrative or executive support
○ Customer service or client care
○ Office management or support services
-Proven history of long-term employment (longevity matters to us)
-Strong written and verbal communication skills
-Reliable internet connection and quiet remote workspace
-Organized, detail-oriented, and dependable

Compensation
- Starting salary: MXN $18,000 gross per m

📌 Especialista en Experiencia del Cliente y Contratos (México)
🏢 COURTPAL, DE C.V
📍 México