MX-DF-Mexico DF
Description:
At Percepta, we bring first-class service across each market we support.
What You’ll Be Doing
During a Typical Day, You’ll
- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).
- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.
- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.
- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Customer Relationship Center (CRC).
- Attend team meetings, focus groups, and training sessions as scheduled.
- Work on activities and/or projects as requested by the Supervisor.
- Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.
What You Bring to the Role
- High school diploma or GED required.
- One (1) year customer service experience preferred
- Multitasking skills.
- Working knowledge of computers.
- Strong customer service, interpersonal and relationship-building skills.
- Excellent grammar and spelling in English
- Available to work on site 100%
- Responsibility and on time from training onwards.
What You Can Expect
- $ 90 hourly
- Schedule
- Monday to Friday
- Legal and additional benefits.
- 12 vacation days,
- Vacation bonus 25% 1st year, successive years 50%.
- Christmas bonus 15 days.
- Restaurant card after 90 days.
- Life insurance 24 months of salary.
- Bonus: as of the second year worked.
- Training programs.
- Employee reward program.
About Percepta
Established in 2000 as a joint venture between TTEC & Ford Motor Company, Percepta specializes in creating customer loyalty to its clients across the globe. Deliver
📌 Bilingual Agent Backoffice (Ciudad de México)
🏢 Percepta
📍 Ciudad de México
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