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- Job Title: HR DEPUTY MANAGER L3
- City: Guadalajara
- State/Province: Jalisco
- Posting Start Date: 5/22/26
- Job Description:
Key Skills and Competencies:
- Strong customer service orientation with attention to detail and quality
- Excellent verbal and written communication with tact and diplomacy
- Critical thinking and proactive problem‑solving capability
- Ability to prioritize and perform effectively in a fast‑paced environment
- Empathetic listening and proactive customer care mindset
- Strong decision‑making and stakeholder coordination skillsProficiency in MS Office (Word, Excel, Powerpoint)
͏Role and Responsabilities:
Service Delivery & Client Management
- Act as the primary point of contact for managing regional service delivery in line with Client standards and contractual SLAs.
- Own overall delivery accountability for the delivery centre, ensuring consistent, timely, and high‑quality outcomes.
- Build and maintain a strong client relationship, ensuring transparency, responsiveness, and confidence in service delivery.
- Manage escalations effectively, including escalation to the Client GPS Manager for critical, time‑sensitive issues requiring local or regional operational expertise.
Operational Leadership & SME Oversight
- Function as a hands‑on resource and Subject Matter Expert (SME) across in‑scope processes and critical activities.
- Monitor day‑to‑day operational performance and proactively resolve issues and bottlenecks impacting delivery.
- Enable teams to troubleshoot operational challenges and ensure adherence to agreed processes and policies.
- Conduct regular operational calls to address team questions, clarify processes, and reinforce best practices.
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- Process Governance & Documentation
- Ensure all process documentation is accurate, current, and compliant with process, system, or regulatory changes.
- Ensure documentation updates are completed within agreed SLAs and governance parameters.
- Maintain internal calib