Company Overview:
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid Team Overview:
You will join the team responsible for the end-to-end journey of DiDi Premier,
our flagship high-end product designed to redefine urban mobility through a better and reliable experience. Our mission is to curate a seamless ecosystem where every touchpoint—for both passengers and drivers—reflects a premium standard.
We are looking for a data-driven Senior Analyst to own the experience consistency engine of DiDi Premier. You will act as the guardian of the experience through the implementation and design of superior service standards. This role combines hands-on execution with system design, ensuring experience standards are consistently enforced while improving how quality is governed at scale.You will lead the expansion of these standards into new markets, ensuring that our standards remain high across all regions. You will bridge the gap between physical operations and data, using automation to scale our ability to enforce quality.
Role Responsibilities:
- Owning the Experience Engine: You will manage and design audi