574082
Aguascalientes, MX
Customer Success Manager Mexico
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, integral team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
We are looking for a highly motivated and experienced Customer Service Manager to join our dynamic team at CEVA FM Mexico. This role is situated within the Core Transversal Functions division, specifically under the Contract Optimization department, and plays a pivotal part in enhancing the customer journey and ensuring an exceptional level of service delivery to our clients throughout Mexico.
As a Customer Service Manager, you will serve as the primary liaison between CEVA FM Mexico and our valued customers. You will be tasked with nurturing strong partnerships, understanding client business needs in depth, and proactively resolving issues to guarantee satisfaction and loyalty. Your leadership in overseeing contract adherence and optimization will be crucial in maintaining and improving service quality standards.
Key Responsibilities
Develop and maintain robust customer relationships by deeply understanding their operational challenges and business objectives, ensuring solutions are