Descripción y detalle de las actividades
- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
- Ensures successful new product introduction:
- Executes to NPI standard process
- Understands and monitors S&OP;
- Identifies and secures skills needed for effective transitions
- Sets appropriate expectations with customers
- Manages pricing and ECO prioritization during the process
- Understands and maintains customer product knowledge and roadmap
- Gains understanding of customer market and competition
- Establishes and monitors KPI’s related to E&O;, PPV and inventory turns
- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
- Monitors and investigates technical, scheduling, financial and quality metrics,



which deviate from established requirements; determines cause, and, takes corrective action.
- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
- Ensures appropriate attendees are well prepared for meeting, understanding data and issues
- Sets meeting objectives, develops agendas and tools to accomplish objective
- Prepares internal teams for meeting
- Aligns topics and presentations with customer prior to meeting
- Provides timely notification to GMs and general program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
- Accountable for driving objectives related to continuous improvements & Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
- Works with SCA to ensure resolution of excess and obsolete inventory issues. - Ensures the recovery for costs related to ECO activity, Non-Rec

📌 Program Manager (Tijuana)
🏢 Benchmark Electronics Tijuana, S. De R. L. De C. V.
📍 Tijuana