TE Connectivity is offering this analyst position within the Service Integration and Management (SIAM) team to represent the SIAM Incident Management function in TEIS.

The Major Incident Manager is responsible for managing and coordinating the resolution of major incidents that significantly impact business operations. The role ensures mínimal disruption to services by leading a structured, rapid response aligned with ITIL 4 best practices. The individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations as quickly as possible and prevent recurrence through effective problem management practices.

In addition to the Major Incident Management role, the individual will deliver Remote Region Service Desk and be responsible for advanced technical support, and configuration, for IT operations, including defect analysis, pc configuration and administration, and coordination with service providers. Ensures process optimization and improve our knowledge base articles.

Job Requirements
- Primary Responsibilities:_




- Major Incident Handling:
- Facilitate the end-to-end major incident response process, ensuring quick resolution and communication across stakeholders.
- Act as a point of contact for all assigned major incidents, driving resolution and accountability.
- Ensure adherence to agreed service level agreements (SLAs) and escalation procedures.
- Incident Coordination and Communication:
- Facilitate incident response calls with technical teams and stakeholders.
- Provide timely and clear communication to leadership, customers, and affected business units.
- Issue post-incident reports and service updates to relevant parties.
- Root Cause Analysis & Problem Management:
- Collaborate with Problem Management to conduct root cause analysis (RCA) after major incidents.
- Recommend and track corrective actions to prevent recurrence of similar issues.
- Stakeholder Management:
- Build strong relationships with key b

📌 Service Integration Management Analyst (Hermosillo)
🏢 TE Connectivity
📍 Hermosillo