Classification: Prestador de Servicios (Independent Contractor)
Location: Remote
Department: Portfolio Servicing & Collections
Supervisor: Manager of Portfolio Operations
Company Description
Rockpoint Legal Funding, founded in 2015, is a leading West Coast provider of non-recourse pre
- and post-settlement funding to plaintiffs and cost advances to plaintiffs’ attorneys. Committed to easing plaintiffs’ financial stress during litigation, Rockpoint is well-capitalized and has achieved consistent quarter-over-quarter growth since its inception. It is the only funding company endorsed by the Consumer Association of California (CAOC), the statewide consumer attorney association.
Position Description
We’re seeking a detail-oriented, proactive, and resourceful individual to join our Servicing and Collections team as a Legal Escalations Specialist. This role focuses on managing delinquent accounts and handling the escalation process directly with law firms in hopes of avoiding collections litigation.
Some cases must inevitably go to collections litigation; this person would identify these cases and oversee the process.
Responsibilities
- Handle accounts that need escalation before sending to collections agencies or attorneys
- Draft and send legal demand letters and escalation notices
- Call customers to understand why accounts are past due and work toward a resolution
- Set up payment plans or push for full payment when possible
- Find updated contact info using skip-tracing tools and databases
- Review accounts and supporting documents to prepare for possible legal action
- Work with internal teams to move accounts through the escalation process
- Prioritize accounts based on urgency and balance
- Follow company procedures and compliance requirements
Qualifications
Required Qualifications:
- Reliable laptop with 16GB+ RAM
- High-speed internet (60 Mbps or higher)
- C1-C2 English proficiency
- STRONG ATTENTI