Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | 5 days per week | In-office
Monthly Salary: $18,000 to $20,000 MXN
English Level Required: Advanced to Fluent
Position Overview
We are currently hiring a Client Intake & Account Onboarding Coordinator for a fully on-site position in Guadalajara, Jalisco.
This role is adecuado for professionals with strong client communication, coordination, and organizational skills who are comfortable managing multiple processes and working closely with both clients and internal teams.
You will be responsible for guiding clients through the full onboarding process, from initial setup to agent integration and early performance follow-up.
Important: This is an on-site position in Guadalajara. Remote or hybrid work is not available.
Key Responsibilities
Client Intake and Account Setup
- Initiate recruitment efforts by coordinating internal setup and building fee orders
- Schedule and lead client onboarding sessions to prepare firms for the staffing process
- Educate clients on staffing procedures, including:
- Compliance requirements:
- ○ Compliance requirements
- ○ Recruitment timelines
- ○ Market salary expectations
- ○ Operating hours and logístical considerations
- ○ Manager onboarding and training commitments
- Review onboarding questionnaires and gather all required hiring details
- Send recap communications outlining expectations, timelines, and next steps
- Partner with internal teams to finalize job descriptions prior to recruitment launch
Onboarding and Agent Coordination
Manage onboarding workflows based on role type, including test periods and transfer
processes
- Coordinate and facilitate transfer calls between agents and client firms
- Ensure agent readiness prior to transfer, including:
- ○ Script preparation
- ○ Schedule confirmation
- ○ Role expectations alignment
- Oversee workstation and system setup, including:
- ○ Dashboard and system
📌 Client Intake (Ladron De Guevara)
🏢 Hrpv Mexico
📍 Ladron De Guevara
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