Responsibilities:
- Customer Service: Provide high-quality service and personalized follow-up to assigned clients
- Case Management: Manage and follow up on client cases during the debt reduction process
- Documentation: Keep client records and documentation updated in the system
- Inquiry Resolution: Address and resolve client questions regarding their debt reduction process
- Follow-up: Maintain constant communication with clients to provide updates on their case progress

Requirements:
- English: Advanced
- Education: High school diploma (minimum)
- Experience: At least 6 months in customer service or call center
- Technical Skills: Basic computer skills and proficiency in Microsoft Office
- Soft Skills:
- Excellent verbal and written communication




- Customer service orientation
- Strong organizational and follow-up skills
- Teamwork
- Problem-solving skills

We Offer:
- Net monthly base salary of $15,000 MXN
- Performance bonuses
- Legal benefits (IMSS, Infonavit, Christmas bonus, vacation, vacation premium)
- Paid training
- Rotating schedule from Monday to Saturday: 9 AM - 6 PM or 10 AM - 7 PM (Saturdays always 9 AM - 6 PM)
- Fixed day off on Sundays
- 8-hour workday + 1-hour lunch break

Sueldo: $15,000.00 - $150,001.00 al mes

Lugar de trabajo: Empleo presencial

📌 Service Agent (Cancún)
🏢 Contel Y Ferraez
📍 Cancún