Position Overview

This role requires someone who thrives in a fast-paced environment, can make quick decisions, and can coordinate fleet activities while ensuring safety, compliance, and on‑time performance.

Key Responsibilities

Planning & Dispatching
- Plan daily and weekly routes for drivers based on customer requirements and operational priorities.
- Dispatch drivers efficiently while ensuring compliance with HOS (Hours of Service), safety rules, and internal policies.
- Track and monitor equipment movement, driver progress, and load statuses throughout the day.
- Resolve last-minute changes, delays, or operational challenges with proactive solutions.
- Maintain clear and constant communication with drivers regarding routes, updates, and instructions.

Fleet Manager & System Operations
- Utilize Fleet Manager software for tracking, planning, and dispatching purposes.
- Monitor equipment status, maintenance alerts, and GPS updates through the system.
- Update trip details, availability, assignments, and customer information within Fleet Manager.




- Generate reports and analyze fleet performance metrics when required.

Coordination & Communication
- Collaborate closely with operations, customer service, and the safety department.
- Communicate load details, appointment times, and route instructions to drivers accurately.
- Maintain professional communication with customers regarding shipment status and exceptions.
- Support drivers with route guidance, documentation requirements, and trip issues.

Documentation & Compliance
- Maintain proper dispatch records, driver hours, and load documentation.
- Ensure all company and regulatory compliance requirements are met.
- Assist with incident reporting, logbook irregularities, and fleet compliance processes.

Qualifications
- 2+ years of experience in planning, dispatching, or fleet coordination (mandatory).
- Strong experience with Fleet Manager or similar TMS platforms (required).
- Knowledge of transportation operat

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