Derq is an MIT spinoff building AI-powered traffic safety and smart infrastructure. We’re a team of passionate innovators, leveraging the latest in AI and technology to transform the future of mobility. Our platform enhances road safety and traffic management by turning real-time data into actionable insights for cities and road operators. Our patented technology collects and analyzes data from connected sensors like cameras, radar, and traffic signal controllers to help predict and prevent road incidents. We deploy edge and cloud solutions that make intersections and highways safer and smarter.

Role Overview
As a Technical Support Software Engineer, you will serve as the Level 1 (L1) support and primary point of contact for customers using Derq’s hardware, software, and connected roadside systems. You will triage incoming support tickets, independently resolve common issues, and escalate more complex cases to L2 and L3 (Engineering) teams with clear and thorough documentation.





You will operate in a fast‑paced environment where end users are city engineers and transportation officials, requiring strong technical communication, structured troubleshooting, and a high standard of reliability.

Key Responsibilities
- Diagnose and resolve L1 issues, including connectivity, device status, user access, configurations, and dashboard/UI problems.
- Guide customers through troubleshooting steps for hardware (cameras, sensors, roadside units) and software (web portals, alerts, integrations).
- Investigate system performance, configuration, data flow, and deployment incidents by analyzing logs, metrics, and system outputs to identify root causes.
- Monitor system health dashboards and proactively flag anomalies before customers report them.
- Escalate complex issues to L2 and L3 (engineering) teams, providing thorough documentation of symptoms, troubleshooting steps taken, and environment details.
- Assist with onboarding new customers by verifying device provisioning, connec

📌 Technical Support Software Engineer (Ciudad de México)
🏢 Derq
📍 Ciudad de México