Are you passionate about ensuring seamless spare parts delivery and driving supply chain excellence across North and Central America? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people._
- What is the job about?
- As our new Associate Order Execution Specialist, you will be managing end-to-end order execution of spare parts across the North & Central America region, ensuring a robust and efficient after-sales supply chain that delivers on customer expectations while collaborating with a integral team spanning five distribution centers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
- This position reports to our Manager Planning & Order Execution, North and Central America and operates in a hybrid model from our Apodaca, Nuevo Leon facility.
- What you will be doing

As a key part of the Planning & Order Execution, Service & Solutions team,



you'll create impact by Driving customer satisfaction and supply chain efficiency by resolving order execution challenges and continuously improving spare parts distribution processes across a critical regional market.
- Your main responsibilities include:
- Handle CIC tickets from regional Customer Service & Support Center teams, ensuring timely resolution or escalation to meet service standards
- Assist customers with order progression, supply chain issues, and EDI troubleshooting to maintain high satisfaction levels
- Analyze key performance indicators related to order execution, identify root causes of failures, and escalate when necessary
- Manage return stock from customers based on group policies and collaborate with stakeholders to improve the returns process
- Facilitate close collaboration and problem-solving with CSSC, Global Logistics, 3PLs, and forwarders, including running daily act

📌 Associate Order Execution Specialist (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca