ICON is a integral healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking a Site Services Specialist I to join our diverse and dynamic team. As a Site Services Specialist I at ICON, you will play a key role in supporting clinical trial sites by managing logistics, resolving site-related issues, and ensuring that sites are equipped with the necessary resources to conduct trials effectively. You will contribute to the smooth execution of clinical trials by providing high-quality site support and ensuring compliance with regulatory requirements.
Availability to work twice a month, from Tuesday to Saturday, 10:00 AM to 6:00 PM.
What You Will Be Doing:
- Providing logístical and operational support to clinical trial sites,
ensuring timely and efficient delivery of materials and supplies.
- Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
- Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
- Tracking site performance metrics and providing reports to support study timelines and goals.
- Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.Your Profile:
- Bachelor's degree in Medicine, Biotechnology, Biochemistry, Chemistry, or a related field.
- Minimum of 1 year of experience in a call center or customer service role.
- Advanced proficiency in English.
- Exceptional written and verbal communication skills.
- Strong ability to meet tight deadlines and work under pressure.
- Experience in site management, clinical operations, or a related field is preferred.
- Strong problem-solving
📌 Site Services Specialist I (Ciudad de México)
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📍 Ciudad de México
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