Description Receivables Support Representative – Collections & Billing | Remote
Position Type:
Full-Time, Remote Working Hours:
U.S. Business Hours About the Role
At
Pavago , one of our clients is hiring a
Receivables Support Representative
to support
accounts receivable, collections, billing investigations, and customer account resolution . This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups. You'll work directly with customers to resolve
past-due balances, invoice discrepancies, payment issues, and account setup concerns , while maintaining accurate records in
Salesforce
and coordinating with internal teams to reach resolution. This is not a passive collections role. You'll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience. What You'll Own
Accounts Receivable & Collections




Conduct outbound collections calls and email follow-ups on past-due accounts Secure payments, payment commitments, and account resolutions Maintain consistent follow-up until outstanding issues are resolved Track payment commitments, customer responses, and account activity Identify opportunities to enroll eligible customers in auto-pay Help reduce delinquency and aging accounts through proactive outreach Billing Investigation & Salesforce Case Management
Investigate billing disputes, invoice discrepancies, and account setup issues Identify root causes of invoicing problems and coordinate necessary corrections Open, manage, update, and close cases in Salesforce Maintain detailed records of customer interactions, resolutions, and next steps Confirm customer understanding and satisfaction before closing cases Escalate complex issues when needed while maintaining ownership of follow-through Customer Communication & Coordination
Communicate confidently and professionally with customers

📌 Receivables Support Representative (Ciudad Juárez)
🏢 Pavago
📍 Ciudad Juárez