This position has the responsibility of supporting filebased workflows within the Paramount Media Technology division Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentation
There is an expectation that team members are very selfsufficient when engaged in assignments representing the company by themselves or asking engineering for input always ensuring customer satisfaction through high quality work and outstanding client care
Strong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutions
Major Responsibilities
Interface with internal support team or users on issues raised to Media Technology
Collaborate with internal or external teams to identify address potential issues with transcoding autoQC or content delivery
Maintain knowledge of cloud compute software and network within environment
Maintain internal documentation regarding system information escalation paths create runbook for issues that have had RCA
Engage directly with all necessary Paramount teams to address issues with software cloud computing storage and networking that affect Media Technology systems
Work to maintain media encoding transcoding platforms to ensure quality performance and reliability
Job Skills
Must have strong understanding of video audio timed text used in a content supply chain
Knowledge of server operating systems such as Linux Windows Server is required
Required Skills
Excellent customer service and overall communication skills are essential
Ability to work in JIRA Slack to monitor and respond to support cases
Experience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions
Experience manipulating audio video and subtitles via API JSON or command line to
📌 Senior Media Tech Support (Ciudad de México)
🏢 Ltm
📍 Ciudad de México
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