Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Description

Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a integral enterprise, driving collaboration, communication, and endpoint management.

Main accountabilities and tasks
- Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
- Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
- Develop and maintain technical documentation (HLDs, LLDs, SOPs)



for Workplace Services technologies.
- Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
- Enforce security, compliance, and data protection policies across all supported platforms.
- Participate in change management, patching, and upgrade projects for M365 services.
- Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
- Continuously review and improve processes, driving automation, standardization, and operational excellence.
- Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
- Handle escalations related to audio, video, call quality, and meeting room reliability.
Support Teams resource accounts and room mailboxes in

📌 Workplace Services Specialist (Polanco)
🏢 Sulzer
📍 Polanco