About the Role
The Implementation Project Manager (IPM) ensures new brands are set up for success from kickoff through go-live. You’ll own multiple concurrent implementations, coordinating across Sales, Product, Engineering, and Operations to deliver a seamless, efficient onboarding experience for Passport’s customers.
You’re the type of person who thrives in structured chaos, managing timelines, surfacing risks early, and ensuring that every launch feels organized, informed, and successful. You’re comfortable working in a fast-moving startup environment where priorities can shift, processes continue to evolve, and you may need to wear multiple hats to get the job done. You don’t need every process to be perfectly defined because you’re proactive, resourceful, and comfortable helping build the structure as we scale.

What You’ll Do:
- Lead implementation projects for new brands across the US from post-sale kickoff to successful go-live
- Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and Jira




- Coordinate cross-functional stakeholders across Sales, Solutions, Product, Engineering, Operations, and other teams to ensure a smooth transition from Sales to Implementation to Go-Live
- Track project action items, set expectations, and manage escalations
- Identify and mitigate risks or blockers that could impact a launch timeline and proactively communicate when a project is at risk
- Document project updates, decisions, and launch statuses in internal systems
- Build strong relationships with brands and 3PL partners and serve as the primary point of contact throughout implementation
- Understand customer needs and technical requirements to help ensure each implementation is set up for success
- Contribute to process improvements, templates, and frameworks that make implementations more efficient and scalable
- Advocate for the customer experience by ensuring the setup aligns with brand needs and technical capabilities

What

📌 Implementation Project Manager (México)
🏢 Passport
📍 México