Customer Service Representative / Leasing Agent

Location: Roma Norte, Mexico City – On-site
Schedule: Monday–Friday, 7:00 AM–3:00 PM Mexico City time
U.S. Schedule: 9:00 AM–5:00 PM EST
Job Type: Full-time
Salary: 22,000 pesos monthly

Job Overview

We are looking for a Customer Service Representative / Leasing Agent to join our team and support a multifamily property in the United States.

The adecuado candidate is professional, organized, customer-focused, and highly proficient in English. This person will communicate with prospective and current residents, respond to inquiries, follow up with leads, schedule property tours, and assist prospects throughout the leasing process.

This is an on-site position in Roma Norte, CDMX, working directly with a U.S.-based property management team.

Responsibilities
- Respond to phone calls, emails, and customer inquiries promptly and professionally.
- Assist prospective residents with questions regarding apartments, availability, pricing, amenities, and leasing requirements.
- Follow up with prospective residents and leasing leads.




- Schedule and coordinate apartment/property tours.
- Guide prospective residents through the leasing and application process.
- Provide excellent customer service to current and prospective residents.
- Address resident questions and concerns and escalate issues when appropriate.
- Maintain accurate prospect and resident information in CRM or property management systems.
- Track leads, applications, appointments, and follow-ups.
- Communicate effectively with the U.S.-based property management team.
- Complete administrative and leasing-related tasks as needed.
- Represent the property and company in a professional manner at all times.

Qualifications
- Fluent or highly proficient English – spoken and written.
- Previous experience in customer service, leasing, sales, property management, hospitality, or a related field.
- Excellent communication and interpersonal skills.
- Comfortable communicating

📌 Bilingual Customer Service Representative (Ciudad de México)
🏢 Remote Hive
📍 Ciudad de México