We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.
Challenges that await you:
- Develop business and operational processes for the Postal direction.
- Work deeply with the partners:
- we use several partners for postal deliveries
- Design interfaces and solutions within internal systems.
- Participate in team development
- Work with the backoffice system:
- Design, document, and maintain operational regulations, workflows, and standards.
- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary.
- Own and manage the business backlog: collect requests, structure them, prioritize,



and plan delivery.
- Write clear and structured requirements for development teams.
- Define tasks, track progress, and control delivery timelines.
- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes.
- Monitor and improve key metrics related to delivery efficiency, productivity, and quality.
- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders.

What makes you a great fit:
- Strong business mindset with hands-on experience in operational environments
- Proven ability to work with business and product metrics, define KPIs, and use data for decision-making
- Experience collaborating with product analysts and translating insights into actionable changes
- Excellent communication skills — confident working with large operational teams and senior stakeholders
- Strong critical thinki

📌 Business Analyst Junior+ (Azcapotzalco)
🏢 Plata Card
📍 Azcapotzalco