As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena (NYSE:CIEN) is a integral leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users.

Customer Success Advocates (CSAs)
are responsible for retaining, growing, and minimizing churn across Ciena’s customer base. CSAs are a strategic advocate and participant are a key component in creating one-to-many solutions to strengthen Ciena’s customers’ experience, outcomes, and education.

Job Description
- Proactively identify customer’s goals and drive desired business outcomes
- Align Ciena’s Services to with meet customer needs to help retain,



grow account recurring revenue, and reduce account churn
- Conduct customer operational and business and/or operational reviews at an appropriate cadence based on segment, where you will highlighting customer success achievements, proactively suggesting solutions to customer concerns, and driving identified improvement opportunities
- Establish yourself as the trusted advisor for your book of business
- Shepherd the customer customer journey through hand-offs, touchpoints, and milestones; such as: onboarding, managed services deployment, new product implementation, network growth, and to escalations to deliver a maximized customer experience
- Identify and drive upsell/ and cross-sell opportunities across customer base your book of business
- Share best practices and lessons learned within the internal Ciena Success community
- Create and identify one-to-many solutions (KB articles, Success Stories,

📌 Customer Success Advocate: Tech Touch Centralization (Ciudad de México)
🏢 Ciena
📍 Ciudad de México