Job Summary
Develops and implements programs, projects or processes for an assigned customer account(s) (Business Unit), strategically managing the customer relationship road map. Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through senior- and executive-level customer interaction. Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review, including contract negotiation and amendment. Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.

Essential Duties And Responsibilities
- Demonstrates an entrepreneurial spirit and drive.
- Full general responsibility for a customer Profit & Loss (P&L;) statement (multi-site responsibility).
- Pricing (i.e. materials and value-add) is a core responsibility of the Business Unit Director.




- Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities.
- Manages the customer relationship road map from a strategic relationship perspective.
- Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
- Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
- Defines the Business Unit organization structure and staffs appropriately. Manages the team to effectively support customer contract terms and SLAs.
- Owns the execution of operational SLA delivery and escalations.
- Ultimately held accountable for revenue growth success with assigned customer base.
- Exhibits demonstrated successful relationship-building skills with highest-level audiences at more strategic and senior levels within the customer’s organization and within Jabil.
- Responsible for the

📌 Business Unit Director (Zapopan)
🏢 Jabil
📍 Zapopan