In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.
Key Responsibilities
As a HR Advisor, you'll be responsible for:
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals through phone.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
- Support the subject matter expert (SME) for all policies and procedures.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretation recommendations.
- Serve as an employee and customer advocate.
- Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
- Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
Requirements
We are looking for people who are proactive. If this is you, get in touch.
As a minimum you must have:
- University Degree.
- 1 year of experience in HR or customer service.
- Advanced English (Conversational).
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Experience in customer service in the United States.
- Experience in phone and customer service support.
- Resolve inquiries through ServiceNow case management system, via telephony system, and Workday, striving for first contact resolution.
- Human resources knowledge base to provide consistent customer service.
- Participate in continuous improvement projects to improve employee experience and enhance efficiency.
- Microsoft Office (Excel).
Skills:
Customer service
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offeri
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