The IT Specialist runs the day-to-day technology service desk for staff across all sites and remote locations, acts as a technical point of contact to client-side IT organizations, and administers the software, license, and device estate. This hands-on role resolves issues independently, escalates with diagnoses rather than symptoms, and documents technical procedures.
Responsibilities:
- Own the technology ticket queue end-to-end including triage prioritization resolution closure and SLA adherence.
- Resolve incidents across IT incidents connectivity Wi-Fi business applications equipment requests software installations and access requests.
- Install configure image and troubleshoot end-user hardware including laptops monitors headsets docks and peripherals.
- Diagnose endpoint network and connectivity issues for on-site hybrid and remote staff.
- Provide first- and second-line support for VoIP and unified-communications platforms.
- Serve as a technical point of contact with client IT organizations across the account portfolio.
- Receive secure rotate and confirm temporary credentials issued by clients within stated expiry windows.
- Support client-driven platform changes including remote-desktop migrations application rollouts and security tooling.
- Escalate client-environment faults with reproduction steps screenshots and diagnostic evidence attached.
- Execute onboarding IT tasks including account creation group access device assignment and workstation readiness.
- Execute offboarding IT tasks including access revocation license reclamation and physical asset retrieval.
- Maintain IT asset inventory including serial numbers models assignment and location.
- Coordinate device procurement shipping customs clearance and carrier escalations for remote staff.
- Administer SaaS and tooling estate including MDM platforms remote-access tools and workforce analytics platforms.
- Maintain license and seat hygiene through quarterly sweeps and immediate
📌 IT Specialist (Monterrey)
🏢 Journeyfront
📍 Monterrey
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