**Additional Information**
**Job Number**
**Job Category**Information Technology
**Location**Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**Y
**Position Type** Management
**Position Summary**
The Manager, Digital + Tech Transformation Rooms Operations Specialist CALA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Director, Rooms Operations, with a dotted line to the Sr. Director, Digital + Technology Transformation Lead CALA.
This role will provide a bridge between current and future hotel operations, guiding deploying hotels on the new systems and business processes that support the guest journey to ensure a smooth transition and cutover. They will provide workshops and training to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems from Day 1.
**Key Responsibilities**
**End-to-End Testing and Product Validation**:
- Contribute to end-to-end business process validation testing for the discipline, collaborating with relevant stakeholders in DGE, Rooms Operations, and Loyalty Operations disciplines in CALA
**End-to-End Deployment Validation**:
- Lead validation of deployment resources, Land-It tasks, and other items to ensure deployment readiness
- Align required changes with relevant stakeholders
**Digital Learning Path**:
- Partner with Learning and Development (L&D;) to ensure property associates receive the training assignments, resources, and system access required for their particular roles
**Workshop Facilitation & Training**:
- Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges
**Property Support**:




- Act as the SME for property Operations teams, providing timely responses to property questions and triaging challenges raised by properties
**Deployment Support**:
- Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases
- Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly
- Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools
**Stakeholder Engagement & Change Management**:
- Act as a trusted advisor to property revenue teams and deployment teams.
- Communicate complex system concepts in clear, actionable terms.
- Collaboration across other SMEs (including Revenue, Reservations, Group, Sales, Events, Finance, and IT) is essential.
- Gather feedback from early adopters and share insights on improving future workshops and deployment processes.
- Foster a collaborative, supportive learning environment.
**Materials & Continuous Improvement**:
- Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.
- Contribute to the development of new learning content and process documentation.
Technical & Functional Expertise




- Deep knowledge of existing operations within EMEA and the systems that support it, including Opera PMS, MARSHA, EMPOWER: GXP, EMPOWER: RES, and the Marriott Bonvoy loyalty program.
- Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Rooms associates, including Opera Cloud PMS, SPOG, and ARA.
Change Leadership & Stakeholder Engagement
- Proven ability to lead hotels and operations teams through complex system and process changes, articulating what is changing and what is staying the same.
- Skilled in training, stakeholder communication, and change enablement strategies.
- Strong influencing skills with ability to align cross functional teams across disciplines.
Problem Solving & Decision Making
- Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
- Comfortable operating in fast paced, ambiguous environments.
- Strong judgment to prioritize effectively and manage competing demands.
Collaboration & Cross Functional Partnership
- Ability to build strong relationships across regional teams and hotel teams.
- Comfortable bridging the gap between business requirements, product design, and technical stakeholders.
- Collaborative mindset focused on shared outcomes and continuous improvement.
Communication & Facilitation
- Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
- Ability to simplify complex concepts and provide clear direction during implementation and support phases.
- Confident facilitator of workshops, discussions, and rapid problem-solving sessions.
Adaptability & Resilience
- Effective in dynamic deployment environments with competing priori

📌 Temporal - Manager, Digital + Technology Transformation Rooms Operations Specialist, Cala (Polanco)
🏢 Marriott International
📍 Polanco