Overview:
**Key Responsibilities**
- Resolution of customer inquiries, complaints, and post-sales issues in a timely and effective manner.
- Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
- Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies.
- Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
- Report possible Ethical violations, and all details related to their request and/or complaint.
- Work closely with other departments, including distribution, sales, and marketing, to ensure alignment in delivering excellent customer service.
- Participate on process changes implementation and User Acceptance Tests on new technologies.
- Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system, refunds & repurchases, and etc.




- Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication
- Perform appropriate tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit and after-sales
Job Qualifications:
**Experience & Knowledge**:
- 1-2 years’ experience in distributor and customer service operations.
- Familiarity with customer relationship management (CRM) systems and data privacy regulations.
- Experience with Oracle and Sales Force is a plus.
- Thorough knowledge of the Herbalife Marketing Plan is a plus.
- High-school diploma
- Daily shake: minimum of 90% in each of the last 3 months.
- Minimum of 6 months of experience in the following skills: MR, Order Support, Integral, Omnichannel
**- Skills**:
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- High level of integrity and attention to detail.
**- Languages**:
- Desirable: Advance English

📌 Representative Gbs Member Operation Transactional (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque